The fine print.
Nanotech Health (nanotechhealth.co.za) — operated by Novocare Holdings, P O Box 187, Boksburg East, 1478, South Africa.
Policy at a glance
| Delivery area | Door-to-door within South Africa, and internationally |
| Standard delivery fee | Shown in your cart before checkout |
| Additional fees (heavy/large items) | You’re told the fee before it’s charged — cancel for a full refund if you don’t accept it |
| Order processing time | Within 1–2 hours of successful payment |
| Estimated delivery time (South Africa) | 1–2 business days to major centres |
| Estimated delivery time (international) | Minimum 14 working days from successful payment |
| Payment methods | Visa and Mastercard, credit or debit, via our secure third-party payment provider |
| Order tracking | Track your order anytime with your order number at nanotechhealth.co.za/order-tracking/ |
| Return of delivery fee | Refunded in full if you return your order under our Returns & Refunds Policy |
1. Where we deliver
We deliver door-to-door within South Africa, and to destinations outside South Africa. See section 4 for delivery timeframes for each.
2. Delivery costs
A standard delivery fee applies to every order and is displayed in your cart before you check out, so you always know the total cost before you pay.
Some items — for example heavy or large products, based on volumetric weight — may carry an additional delivery fee. If this applies to your order, we will let you know the additional fee after your purchase. If you don’t accept the additional fee, we will cancel the order and refund you in full, including any amount already paid.
We make every reasonable effort to ensure delivery costs shown on the site are correct at the time of your purchase. If a delivery fee is displayed incorrectly, we are not obliged to deliver at the incorrect fee. In that case, our only liability is to refund any payment you’ve already made, if you choose to cancel once we’ve told you the correct fee.
3. Order processing time
We process and dispatch your order within one to two hours of successful payment.
4. Estimated delivery time
- Within South Africa: delivery typically takes one to two business days to major centres.
- International orders: delivery takes a minimum of 14 working days from the date of successful payment.
Delivery estimates are a guide, not a guarantee, and can be affected by courier delays, customs processing (for international orders), load-shedding, weather, or remote delivery addresses.
5. Tracking your order
You can track your order at any time using your order number at nanotechhealth.co.za/order-tracking/.
6. Payment methods
Our online payments are processed by a specialist third-party payment provider that specialises in secure online payments. You can pay by:
- Credit card: Visa or Mastercard
- Debit card: Visa or Mastercard
7. Delivery issues
If your order hasn’t arrived within the estimated delivery window, or arrives damaged, please contact us and we’ll sort it out. Items that arrive faulty, damaged, expired, or incorrect are always accepted for return and full refund under our Returns & Refunds Policy, regardless of whether the item has been opened.
8. Returns and your delivery fee
If you return your order under our Returns & Refunds Policy — within 30 calendar days, unopened and in original packaging — we arrange and pay for the courier collection, and refund your original delivery charge in full along with the price of the product. Nothing is deducted from your refund.
9. Contact us
Questions about your delivery? Reach our Customer Service Centre:
- Phone: +27 61 418 0833 (Monday to Friday, 07:00–18:00)
- Email: admin@nanotechhealth.co.za
- To start a return: sales@nanotechhealth.co.za, quoting your order number
This Shipping Policy forms part of our Terms and Conditions.