Returns & Refunds Policy

This policy applies to all orders placed on nanotechhealth.co.za and delivered within South Africa. It was last updated on 14 August 2026.

Policy at a glance

• Return window: 30 days from the date you receive your order.
• Return cost: A flat return collection fee of R99 is deducted from your refund.
• Faulty, damaged or incorrect items: Returned free of charge. No fee is deducted.
• Return method: Courier collection from your address, arranged by us.
• Refund method: Back to your original payment method.
• Refund timeframe: Within 10 business days of us receiving and inspecting the item.
• Restocking fee: None. We do not charge a restocking fee.

1. Return window

You have 30 days from the date you receive your order to request a return. The 30 days are counted from the date the courier marks your order as delivered. Requests made after 30 days cannot be accepted, except where you have a right of return under South African law (see section 8).

2. Return cost — who pays

If you are returning an item because you changed your mind, a flat return collection fee of R99 applies. We arrange the courier collection for you, and the R99 is deducted from the refund we pay you. You do not pay anything upfront and you do not need to arrange your own courier.

If the item is faulty, damaged in transit, expired on arrival, or is not the item you ordered, the return is free. We pay the full collection cost, no fee is deducted from your refund, and we also refund the original delivery charge you paid.

The original delivery charge on a change-of-mind return is not refunded.

3. Items we can accept

For a change-of-mind return, the item must be:

• Unopened, with any manufacturer’s seal or shrink wrap intact
• In its original packaging and in resaleable condition
• Accompanied by your order number or proof of purchase

4. Items we cannot accept

Because we sell health and personal care products, we cannot resell items once they have been opened. For health and safety reasons we cannot accept change-of-mind returns of:

• Supplements, powders, drops, sprays and other consumables where the seal has been broken or the product has been used
• Products marked on the product page as non-returnable
• Gift cards

This exclusion does not apply to faulty, damaged, expired or incorrect items. Those are always accepted for return and refund, opened or not.

5. Faulty, damaged, expired or incorrect items

Please contact us within 7 days of delivery if your order arrives damaged, leaking, expired, or is not what you ordered. Send a photograph of the item and the packaging to sales@nanotechhealth.co.za along with your order number. We will collect the item free of charge and send you a replacement or a full refund, including the original delivery charge, whichever you prefer.

6. How to start a return

1. Email sales@nanotechhealth.co.za with your order number, the item you want to return, and the reason.
2. We reply within 2 business days with your return authorisation and the collection details.
3. Repack the item in its original packaging and keep it ready for the courier.
4. Our courier collects from your address at a time we confirm with you.
5. We inspect the item on arrival and confirm your refund by email.

7. Refunds, exchanges and store credit

Once we have received and inspected your return, we will process your refund within 10 business days. Refunds are paid back to the original payment method used for the order. Depending on your bank, it can take a further 3 to 5 business days for the money to reflect in your account.

If you would prefer an exchange or store credit instead of a refund, tell us when you request your return and we will arrange it. Store credit is issued at the full value paid for the item and does not expire.

8. Cancelling an order and your rights under South African law

You may cancel your order at any time before it is dispatched for a full refund with no fee. Email us as soon as possible and we will stop the order.

Under section 44 of the Electronic Communications and Transactions Act, you may cancel an online purchase without reason and without penalty within 7 days of receiving the goods. In that case you are only liable for the direct cost of returning the item, which is the R99 collection fee set out in section 2.

Under section 56 of the Consumer Protection Act, you may return goods that are defective, unsafe or not fit for their intended purpose within 6 months of delivery for a repair, replacement or refund of your choice, at no cost to you. This policy does not limit those rights.

9. Contact us

Nanotech Health
Email: sales@nanotechhealth.co.za
We respond to all return requests within 2 business days.