This website is hosted and managed in the Republic of South Africa and is owned by Novocare Holdings and Nanotech health. P O BOX 187 , Boksburg East 1478.
Reliance on any information provided on this Website is solely at your own risk.
The content of this Website is provided as a service to you for educational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. If you or your pet are experiencing symptoms or need medical advice, you should seek the advice of a healthcare professional.
All material on www.nanotechhealth.co.za belongs to Novocare Holdings and is protected by copyright. All the Website’s intellectual property rights are specifically reserved.
Complaints and claims must be brought to our attention by calling the Customer Service Centre on +27 61 418 0833 (Monday to Friday, 07:00 to 18:00) or emailing admin@nanotechhealth.co.za.
Returns and refunds
You may return any product bought on this website within 30 calendar days of receiving your order if you are not satisfied with it, provided it is unopened and in its original packaging. Returns are free — Nanotech Health arranges the courier collection from your address and pays the full cost of the return. Nothing is deducted from your refund and your original delivery charge is refunded in full.
To start a return, email sales@nanotechhealth.co.za with your order number. Full details, including how faulty, damaged, expired or incorrect items are handled and your rights under South African law, are set out in our Returns & Refunds Policy, which forms part of these terms.
For hygiene reasons, medicines and other consumables cannot be returned once the seal has been broken or the product has been used. The re-dispensing of a medicine which has been returned is prohibited. This exclusion does not apply where there is a defect in the medicine or its packaging at the time of supply, or where an incorrect medicine has been dispatched — those are always accepted for return and refund.
Delivery
Nanotech charges a standard delivery fee to deliver door-to-door and this fee will be displayed when you view your cart before checkout. If you return an order under our Returns & Refunds Policy, this delivery fee is refunded to you in full. See FAQ for more information on deliveries.
Some items (heavy or large, based on volumetric weight) may carry additional delivery fees the customer will be informed of this fee after the purchase and the order will be refunded in full if the delivery fee is not acceptable to the customer. Every reasonable effort is taken to ensure that the delivery costs displayed on the site are correct at the time of your purchase. However, if a delivery fee is incorrectly displayed, we will not be obliged to deliver products at an incorrect delivery fee. We will only be liable to return payment already made by you in the case you choose to cancel the sale once you have been made aware of the correct delivery fee.
Payment
Our online payment options are administered by a specialist third party payment provider who are trusted experts in the field of secure online payments. You may pay for your order by one of the following payment methods:
- Credit card: Visa or MasterCard;
- Debit card: Visa or MasterCard.